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Contact Us
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About HerbalRack.com
We here at HerbalRack.com are dedicated to sharing the quality Herbalife and ShapeWorks products that have helped us become healthy as well as thousands of people around the world. We strive to provide the best customer service and meet your every request to your utmost satisfaction. We carry the largest selection of Herbalife and ShapeWorks products anywhere on the web. We hope you will join our customer family here at HerbalRack.com.
Ordering
- HerbalRack.com accepts only online orders.
- Online orders can be placed via our website using your major credit card.
- You will receive an order confirmation email immediately after you place your order.
- 24-48 hours later, you will received a shipment notice email with tracking number when the product is shipped.
- The billing address that you enter on this screen must be an exact match of the address that your credit card company or bank has on file for this card.
- You will receive an order confirmation email immediately after placing order, unless the email address provided is invalid or blocking info@herbalrack.com as a sender.
- Please note: Make sure the email address provided with the order is valid, and accepts email from info@herbalrack.com as a sender.
Payment Options
We gladly accept all major credit cards (Visa, Mastercard, AMEX, & Discover) for online orders. Paypal is also accepted.
Shipping Information
Please take advantage of our shipping promotions, as they save you much on your orders shipping costs. In the event that additional charges may apply, we may modify your order and notify you after the order has been processed. Products are available for shipment within the United States only. We currently do not accept international orders. Our carriers, UPS and FedEx will not ship to a P.O. Box. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained via email. All addresses must be a physical address.Click here for additional Shipping Information
Guaranteed Shipping Date
24-48 hours later, you will received a shipment notice email with tracking number when the product is shipped. Our GUARANTEE is that if you do not receive the package within the estimated delivery date provided online by Fedex when you look up your shipment, we will refund your shipping costs. Just email us to request a credit to your order.
Sales Tax
Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.
The following states do not charge sales tax on Herbal supplements:
Alaska (AK)
Hawaii (HI)
Oregon (OR)
New Hampshire (NH)
Delaware (DE)
Montana (MT)
New Mexico (NM)
New Jersey (NJ)
New York (NY)
Pennslyvania (PA)
Florida (FL)
Maryland (MD)
Texas (TX)
The following states charge sales tax on Herbal supplements:
Alabama (4%)
Arkansas (9%)
Arizona (5.60%)
California (8.50%)
Colorado (5%)
Connecticut (6%)
Washington D.C. (5.75%)
Georgia (7%)
Iowa (5%)
Idaho (6%)
Illinois (6%)
Indiana (6%)
Kansas (7.30%)
Kentucky (6%)
Louisana (4%)
Massachusetts (5%)
Maine (6%)
Michigan (6%)
Minnesota (7%)
Missouri (7%)
Mississippi (7%)
North Carolina (7%)
North Dakota (5%)
Nebraska (5.50%)
Nevada (6.50%)
Ohio (7.50%)
Oklahoma (8.40%)
Rhode Island (7%)
South Carolina (6%)
South Dakota (4%)
Tennessee (9.50%)
Utah (4.75%)
Virginia (5%)
Vermont (6%)
Washington (9%)
Wisconsin (5%)
West Virginia (6%)
Wyoming (4%)
Return Policy
Were so committed to delivering effective, high-quality products, we offer customers a 60-day money-back guarantee. If youre not fully satisfied with any product for any reason, simply return the unused portion to us within 30 days and youll receive a refund. Its our way of guaranteeing your complete satisfaction.
To make a return, follow these steps:
- Contact email us at returns@herbalrack.com for a Return Material Authorization Number (RMA) and shipping addess information. Please clearly mark the RMA number on the return package. Any orders not sent to the address provided in the email might cause a delay in the return process.
- Print these two forms:
Retail Reciept
Refund Form
- Sign the ONLY the CUSTOMER'S SIGNATURE line on each form and include both forms within your return (the remainder of each form will be completed by us upon reviewing your return).
- Send us the product within 60 days of receiving your purchase.
- You must reship the products back to distributor you bought the products from, NOT to Herbalife Warehouse. This would only delay your refund.
- Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit.
- Exchanges will incur additional shipping charges.
- Return processing may take up to a maximum of 2-4 weeks.
- Items that are not returned in their original packaging will not be refunded.
Security - Why is HerbalRack.com so safe?
- Billion Dollar Support: As a Yahoo! Store Merchant, HerbalRack.com is supported by Yahoo! - a $39 billion dollar company.
- Yahoo! Shopping Buyer Protection: All Yahoo! Store merchants are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety.
- Trusted Host: HerbalRack.com is hosted by Yahoo! Shopping who uses a secure socket layer (SSL) software that is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
- Safety in Numbers: With our secure servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose to shop with us!
- Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Privacy Policy
Your Privacy is taken seriously at HerbalRack.com. The personal information you provide such as name, address, credit card information and phone numbers are to process the order only. We will not give, sell, or rent your information to any third parties outside of our company unless authorized. Credit Card #'s are removed from our servers 30 days after you place your order.
Notes About Promotions
- You MUST enter the coupon code below to receive the promotions! Changes can not be made to the order regarding promotions after the order is submitted, but you may email us to apply a coupon if you overlooked entering it in during checkout.
- Please be sure to select the correct shipping method related with your coupon.
- One Coupon Per Order Only.
HerbalRack Order Processing Policies
(We employ standard National Herbalife Operating procedures. From our experience we would like to provide the clarifications below to better serve your expectations and ensure consistent quality service.)
- Orders placed by 12pm EST will be sent to the warehouse the same busines day. These orders should ship the same day.
- Orders after 12pm EST will be sent to the warehouse the next business day. These orders will ship the next day.
- Orders leave the warehouse within 24 hours of processing during business days.
- Once your order has been submitted, NO changes or cancellations can be made. Please review your order thoroughly to ensure there are no problems
- Occasionaly popular items are backordered at the National Herbalife warehouse. Unfortunately, we are not informed beforehand and you must wait for the backordered item to ship separately later via USPS since it can not be cancelled or expedited once the order is sent to Herbalife Warehouse. Backordered items will be shipped USPS. If the backordered item was part of a larger overnight/2nd day shipping order, we cannot give you credit for the extra shipping charges for the partial order, since Herbalife does not credit us.
- Orders SHIPPED on a Friday using FedEx Overnight or 2nd Day, will arrive Monday or Tuesday respectively (Next business day.) Orders shipped with FedEx Overnight service will arrive by 3:00pm the next business day.
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Contact Information
HerbalRack.com
help@herbalrack.com
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